New advice service for EU nationals living in Westminster

A new advice service and helpline is being launched today to help EU nationals living in Westminster who are worried about their status in the run up to Brexit.

Westminster City Council is working with Citizens Advice Westminster and the Migrants Resource Centre on plans to ensure that the 30,000 EU nationals living in the borough get the best advice.

The helpline will operate on Tuesday and Thursday mornings* specifically for EU queries, and a further phone appointment can be arranged for complex issues. Help with translation can also be organised.

Westminster City Council leader Nickie Aiken announced on Wednesday that the authority is putting together a package of measures to support EU nationals.  This new EU National’s Advice Project is part of the support package and will be delivered online, by phone and face to face.

Cllr Aiken said: “I strongly believe that we have an obligation to support the many thousands of EU citizens who call Westminster their home and who contribute greatly to our city”. 

Below is the text of a letter being sent to nearly 9,000 EU nationals living in Westminster

Dear resident,

Rights of EU Nationals Living in Westminster

Westminster thrives on diversity and I value, and am grateful for, all that you contribute to our city. Therefore, I believe that EU nationals who are living in Westminster deserve to know that they have a long-term home here and are welcome.  While I will continue to push for the rights of EU citizens in the UK to be clarified and protected, it is important that you know about updates of the negotiations and changes made to your residence status here, if any.

Westminster City Council has, therefore, created an advice service for EU nationals living in Westminster.  This can be found on the Citizens Advice Westminster website which you can access at  The service includes a helpline, available on 020 7706 6019 on Tuesdays and Thursdays between 11am and 2pm, but face-to-face appointments may also be made if your enquiry is particularly complex.

There will also shortly be a list of Frequently Asked Questions on the Westminster Advice Services Partnership website ( which will be regularly updated to provide you with the most up-to-date information as well as plain answers to questions that you may have.

However, I realise that such a service may not be appropriate or convenient for everyone.  Therefore, I am organising a series of workshops and seminars, taking place in a number of different EU countries’ embassies.  These will provide you with practical information about your rights now and after Brexit comes into effect, and will give you the opportunity to ask any questions that you may have. Once the details about these have been confirmed they will be on Westminster Council’s website, so please do ensure that you check this regularly as Christmas approaches.

I remain committed to our EU residents in the city and will do all I can to ensure that you continue to feel that Westminster is your home, now and after Brexit.

Notes to editors:

The helpline telephone number is 020 7706 6019,

It will be open on Tuesdays and Thursdays from  11am to 2pm

To read the full text of Councillor Aiken’s speech click here :

Citizens Advice Westminster is a registered charity providing free, impartial and independent advice and information on a range of issues including debt, money management, benefits, housing and employment, delivered on-line, by telephone and face to face. For full details got to:


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